Alliance Secondary Health
The Alliance Secondary Health an innovative and technologically advanced solution to the perpetual trend of increasing healthcare premiums and out-of-pocket costs. Alliance Secondary Health is offered to employers as an employee benefit, which saves both the employer and employee valuable time and money. Once implemented, employers may often experience a significant reduction to premiums and claims, while the employees may also realize an overall reduction to their out-of-pocket risk.
Claims Process
The Alliance Secondary Plan offers several distinct benefits that set it apart. One advantage is the streamlined claims filing process for healthcare providers. They can effortlessly submit all patient claims using an electronic payer code clearly indicated on the member’s secondary insurance card. Providers also have the option to file claims via US mail.
Another remarkable feature is the convenience for members. They can easily access and provide their member ID cards directly from Google Pay or Apple Wallet.
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Dear Valued Partner,
As we begin 2026, we are excited for where OptiMed is headed and we want to share a brief update on where we are today following CarynHealth’s acquisition in October 2025.
Over the past several months, our focus has been on stability, investment, and positioning OptiMedHealth for long-term success. CarynHealth’s ownership team is fully committed to OptiMedHealth and has put the leadership, resources, and infrastructure in place to support our brokers, employer partners, and members. We see enormous opportunities when joining the assets of both Carynhealth and OptiMedHealth and how the combined entity can deliver on exceeding your expectations every day.
With that said, the OptiMedHealth brand is here to stay. For more than 25 years, OptiMedHealth has been a trusted name in health plan administration. We will continue operating under the OptiMedHealth name and remain committed to the service standards and values that define the brand.
CarynHealth has also made meaningful investments across the organization over the last 90 days including our people, operational support, and partner relationships — all with the goal of delivering a stronger, more responsive experience in 2026 and beyond. We are committed to what OptiMedHealth stands for and its mission to execute on delivering the highest quality of services and solutions in the marketplace.
While transitions can raise questions, we are confident this move positions OptiMedHealth for growth and continued improvement. Below are answers to a few of the most common questions we’ve received.
Frequently Asked Questions
Are you still OptiMedHealth?
Yes.
OptiMedHealth continues to operate under the OptiMedHealth name, and our website remains www.optimedhealth.com.
Are OptiMedHealth email addresses still valid?
Yes. OptiMedHealth email addresses remain active.
CarynHealth email addresses may also be used and will reach the appropriate teams.
Who should I contact with questions?
We have established direct points of contact for claims, commissions, invoicing, and account support. If you need this contact information, please let us know.
Has anything changed with claims processing?
Claims are being processed as they have been previously. Additional enhancements to simplify claim submission will be rolled out in 2026.
Do you have a new phone number?
We have established a new 800 number, 800-836-6036, however our existing number continues to work. Both provide access to the same support teams.
Where can providers mail claims to?
Our mailing address for claims is 5600 Spalding Dr. Unit #927050, Norcross, GA 30010-7050.
Have any products changed?
No. Our current products remain the same. Updates and enhancements will be communicated as they become available throughout 2026.
We appreciate your continued partnership and look forward to working together in the year ahead. Additional updates will be shared as we continue to enhance our services.